At Fluffy Pet, we understand how important it is to receive your pet supplies quickly and efficiently. That’s why we offer fast and reliable shipping options to all our customers across Cyprus. Here’s what you need to know about our shipping and delivery policy:

1. Shipping Methods: We offer several shipping methods for your convenience and look at each case separately. Our goal is to serve you as quickly as possible.
2. Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Please note that orders placed on weekends or public holidays may take longer to process.
3. Delivery Time: Our estimated delivery time is 2-5 business days for orders shipped within Cyprus. However, please note that delivery times may vary depending on your location, shipping method, and other factors beyond our control. If the goods are not in stock and need to be shipped from Greece, the delivery time may be longer and we will inform you of the estimated delivery time.
4. International Shipping: At this time, we only offer shipping within Cyprus. We apologize for any inconvenience this may cause.
5. Delivery Address: Please ensure that the delivery address you provide is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses.
6. Shipping Delays: Occasionally, shipping delays may occur due to unforeseen circumstances such as severe weather or other unexpected events. In the event of a shipping delay, we will do our best to keep you informed and updated on the status of your order.
7. Shipping Restrictions: Some products may be subject to shipping restrictions or regulations. It is your responsibility to ensure that the products you order comply with all applicable laws and regulations.
8. Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us immediately so we can assist you in filing a claim with the shipping carrier. Please note that claims for damaged or lost packages must be filed within 24 hours of delivery.

If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to contact us. We are committed to providing our customers with the best possible service and support.